The Customer Isn’t Always Right – And That’s OK

There’s an old saying in retail and hospitality that “the customer is always right.” It’s become something of an expected golden rule in business but I don’t believe it’s always fair. Especially not for small businesses or frontline employees who are often left to deal with entitled or unreasonable demands. As someone who runs a hands-on, customer-facing business, I’ve dealt with all kinds of people over the years. The vast majority of them are kind, reasonable, and a genuine pleasure to deal with. They ask questions, respect the time and effort that goes into the work, and treat me the way they’d like to be treated themselves. I value those people immensely — they’re the reason I keep doing what I do. Before you read on: If you’re interested, I’ve written another post that goes deeper into what self-employment is really like — feel free to check it out after this.